Grievance Redressal

Under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Grievance Officer

Naruttam Boruah
grievance@watchfita.com · 8918393112
Na Ali, Jorhat, Assam, India

Process

Complaints are acknowledged within 24 hours and resolved within 15 days (shorter statutory timelines apply to specific takedown categories). Rights-infringement claims: the film is paused and its payouts frozen while the claim is verified between the parties.

Escalation

Appeals lie to the self-regulatory body Fita joins [name after membership] and to the Grievance Appellate Committee constituted under the IT Rules.